Apr, 2008
Dear valued i-CABLE Broadband subscriber,
Re: Notice of Amendments
to the Terms and Conditions
Thank you for using i-CABLE
. We always dedicate ourselves to provide you with quality services.
Please be advised that the General Terms and Conditions and Service
Plan Terms and Conditions of i-CABLE Broadband Services will be
amended effective from 25th Aug, 2008. For details, please refer to
the amended "General Terms and Conditions of i-CABLE"
and "Service Plan Terms and Conditions of i-CABLE" below.
Should you have any enquiries,
please call our Customer Service Hotline at 2112 8899. Thank you.
Yours sincerely,
i-CABLE Customer Service

- In these terms and conditions
|
'we', 'us', 'our',
'ourselves','i-CABLE' |
refers to Hong
Kong Cable Television Limited trading as i-CABLE, including
its assigns, transferees and successors |
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You agree to
rent a Cable Modem Set for so long as you subscribe to our
Services. For the avoidance of doubt, upon the expiry of
the Commitment Period (as defined in Clause 68), your rental
of Cable Modem Set will be automatically renewed and continued
from month to month until the termination of your subscription
of our Services. Should you wish to terminate your rental
or change your service or payment plan, you must give us
not less than 30 days' prior notice in writing and the subscription
will be terminated effective upon the expiry of the 30-day
notice period or the Commitment Period, whichever is the
later. Any notice of termination, to be effective, must
be given in the prescribed form and shall not be served
earlier than the last two months of the Commitment Period.
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Within 30 days
upon termination of your subscription (for whatever reason),
you must return the Cable Modem Set to one of the designated
Cable Modem collection centres in the same condition as they
were supplied to you (fair wear and tear excepted), failing
which you shall be liable to us for compensation or damages.
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68. |
(a) |
This is a fixed-term
agreement and you are not allowed to early terminate it
or change your service plan before the end of the Commitment
Period. If you elect to do so, you must give us not less
than 30 days prior notice in writing (in our prescribed
form) for early termination. If accepted, the early termination
will take effect upon the expiry of the 30 days' notice
period; and we shall debit to your account a service termination
fee (as liquidated damages) equivalent to the total subscription
fees payable for the remaining Commitment Period. We are
entitled to retain your advance payment (if any) to settle
the said service termination fee.
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(b) |
Upon expiry
of the Commitment Period, your subscription for the Services
will be automatically renewed from month to month at the
then prevailing rate for the Services unless we receive
from you not less than 30 days' written notice (in our
prescribed form) for service termination or change of
service plan or payment plan. Such notice may not be served
upon us earlier than the second last month of the Commitment
Period (otherwise, we may treat such notice as a notice
given under Clause 68(a)). If accepted, the service termination
will take effect upon the expiry of the said 30 days'
notice period or the Commitment Period, whichever is the
later.
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70. |
(a) |
If at any time you
want to change the registered address for the Services,
you must give us not less than 30 days' prior notice in
writing before such change can be effective. A transfer
fee of HK$500 shall be charged for each request for change
but may be waived by us if: |
(i) |
at the time
the change takes place, you still have a fixed-term subscription
contract with us which has more than two months remaining
in the Commitment Period; or
|
(ii) |
you enter
into another fixed-term contract for the Services with
us.
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(b) |
If at any time during
the Commitment Period, you want to change the registered
address for the Services to a place where the Services (or
one or more of the Services in case of subscription contract
for bundled Services, that is service package including
Services provided by other service operators ("Bundled
Services")) are not available, you must give i-CABLE
not less than 30 days' prior notice in writing. You may
choose either of the following options to deal with the
remaining Commitment Period after the expiry of the 30-day
notice period: |
(i) |
We may freeze
and suspend your account and the provision of the Services
for the remaining Commitment Period until such time when
network connection is available at the new place (in case
your subscription consists only of the affected Service,
the Commitment Period will also be suspended when provision
of the Service is frozen and suspended; but where your
subscription is for Bundled Services, the original Commitment
Period end date will remain unchanged notwithstanding
the suspension of one or more Services due to the aforesaid
reason). Suspension or freezing of your account by i-CABLE
pursuant to this clause shall not however release any
of your payment obligations hereunder and you shall continue
to pay all the fees due hereunder. If, however, the required
network connection is still not available at the expiration
of the Commitment Period, any subscription fee paid or
payable for the part of the Commitment Period during which
Services have been suspended or frozen will be deemed
to have been spent and absolutely forfeited and i-CABLE
may at its sole and absolute discretion terminate your
subscription.
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(ii) |
You may elect to terminate
the subscription contract and we shall debit to your account
a termination fee of $500. Clause 68(a) shall not apply |
(iii) |
You may enter
into a new fixed-term subscription contract with us for
the remaining Services that are available at the new place
to commence on the expiry of the said 30-day notice period
whereupon the current subscription contract shall terminate.
This option shall only be available for subscription contract
for Bundled Services.
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Additional Terms and Conditions
Applicable to CABLE TV Service
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3. |
(b) |
Purchase of a
converter does not include any built-in smart card. The
smart card (whether rented or purchased converter) remains
the property of CABLE TV. If the subscription is terminated,
Subscriber must return the smart card within 30 days to
CABLE TV.
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(c) |
CABLE TV will
impose additional charges (in accordance with the published
fee schedule) if the rented converter and/or smart card
are not returned within 30 days of termination of the service
or if they are returned damaged.
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- By subscribing to this promotion
plan, you have and are deemed to have entered into separate
service agreements with each service provider through their
agent, CABLE TV ("Agent"), upon the terms stated
in this subscription form and the attached (the General Terms
and Conditions of i-CABLE shall also be applicable to i-CABLE
HomeLine, unless otherwise stated), which together constitute
the entire agreement between you and the relevant service
provider with respect to the service it provides. For the
avoidance of doubt, the service agreement with CABLE TV for
the provision of the Broadband and i-cable.com Services is
a separate and distinct contract from the agreement with CABLE
TV for the provision of the Bonus Pack/Basic Pack/UFO Pack/CEO
Pack Service.
-
Upon the expiry
of the Commitment Period, your subscription for the Services
will be automatically renewed from month to month at the then
prevailing bundled rate for the Services unless we receive
from the you not less than 30 days' written notice (in our
prescribed form) for service termination or change of service
plan or payment plan. Such notice may not be served upon us
earlier than the second last month of the Commitment Period
(otherwise, we may treat such notice as a notice given under
Clause 15). If accepted, the service termination will take
effect upon the expiry of the said 30 days' notice period
or the Commitment Period, whichever is the later.
- Subscriber who has joined Cable
Modem and/or CABLE TV Converter rental program must return the
Cable Modem and the Converter (including smart card) to one
of the designated collection centers within 30days after termination
service, otherwise a sum of $990and $990(including $100 remote
control) will be charged respectively for late return.
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(a) |
If you terminate
any one of the Services or change the service plan during
the Commitment Period, all Services under the promotion
plan will be forthwith terminated and the relevant service
providers shall charge and debit to your account a service
termination fee equal to total original service fees for
the unexpired Commitment Period. i-CABLE HomeLine Customer
is liable to pay a cancellation fee of $475 or the aggregate
service fees for the whole Commitment Period, whichever
is higher. Your entitlement to the promotion benefits named
herein will be absolutely forfeited. CABLE TV further reserves
the right to recover from you all the promotion benefits
provided or credited to your account prior to termination.
All prepayments are not refundable or transferable. Failure
of number porting will not be a valid reason for termination
of subscription. CABLE TV does not guarantee successful
number porting.
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(b) |
Where the promotional
offer for the Service(s) ("Secondary Service(s)")
which you have selected and subscribed herein is offered
to you due to and in your capacity as our existing subscriber
of another Service(s) ("Primary Service(s)"),
if you terminate the Primary Service (whether during or
after the Commitment Period applicable thereto and with
or without cause), the price discount offered to you for
the Secondary Service(s) herein shall forthwith cease and
we shall charge for the Secondary Service(s) at its(their)
original price with effect from the termination effective
date of the Primary Service.
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